Contact Us

When contacting us, please provide the following information:

Your Seller User ID:
If you need User ID or password help, click here to learn how to have the system email your information instantly.

Sale Name, City & State:
The name of the sale and the organization that is hosting the sale, along with the city and state location of the sale.

Provide History:
Provide as much detail (including history of previous applicable emails) about your question as possible.

Add Email to Address Book:
To avoid return emails from MyCM going to your spam/junk folder, add the following email to your address book:

Contact Information:

Contact Email for sellers and workers/volunteers only:

Contact Email for Potential Event Owners:

Contact Email for Current Partner/Event Owners: please use the special email provided to you that is connected to our ticketing support center.

Phone Number: 404-625-5573

Business Hours:

Monday through Saturday 9:00am - 3:00pm EST.

Contact before 3:00pm EST, a MyCM representative will respond within 24 hours (possibly 48 hours during high volume days). But typically, a representative will respond to you within 24 hours.

Contact after 3:00pm EST, a MyCM representative will respond no later than 48 hours.

MyCM will respond to your email or voicemail as quickly as possible. If you have contacted us and you have not received an email or a voicemail within the expected time period, please check your junk or spam folders for the email and/or your voicemail from the phone from which you called us. Verify if an email or voicemail was left there. If not, it is possible that customer service did not receive your communication. Please try again. It is a rare occasion that we would not get back to you within the 24-48 hour period.

Maintenance Windows:

7 days a week: 12:00AM - 12:15AM EST the system will be down from the web for system maintenance. During the seasonal sale season, it is possible, that this window may be extended past 12:30AM EST. If this has happened to you, please just try again 15-30 minutes later.